​If you use our e-commerce or store services (i.e. stores and pickup locations), we process various types of your data.

The most common data you provide to us is data from the form for ordering products or other services on our websites. First of all, it is about data that is necessary for concluding and fulfilling the sales contract.

We need this data to fulfill your order, and we can divide it into:

Identification data, by which we mean first and last name and, in case of purchase on the company's account, OIB and VAT ID number;

Contact information, which includes e-mail address, postal address, billing address, telephone number, bank information and payment information;

Data generated on the basis of the duration of the contract, which refer to the purchased products, the scope of services provided and the user segment.

If you want to use the benefits of a user account, you must first register on our website. The user account is secured by Signing Up through Google, Facebook or by creating a password, which you choose yourself and to which we do not have access. Therefore, in the event that you lose your password, we cannot send it to you or generate a new one upon request.

Within the account, you have unlimited access to your personal data and their subsequent editing. In the account, you can view the history of completed orders and purchased products, as well as the history of unfinished orders. Through the user account, you can save payment card data, manage the sending of newsletters and the so-called wishlist, a list in which you can save your favorite products.

If you want to shop without opening a user account, purchases are also possible in our e-shop without registration.

If you register, we process the following data:

Identification data, by which we mean first and last name and, in case of purchase on the company's account, OIB and VAT ID number;

Contact information, which includes e-mail address, postal address, billing address, telephone number, bank information and payment information;

Demographic information, derived from your settings and behavior on the web, such as information about gender, date of birth, preferred language;

Login data, which consists of your username and password, but we do not have access to your password;

Data generated on the basis of the duration of the contract, which refer to the purchased products, the scope of the services provided and the user segment.

You may receive marketing messages related to products you have purchased from us. You can always opt out of receiving these messages via the unsubscribe link at the bottom of each marketing email. If you have an account, you can also unsubscribe through your account. Unsubscribing from marketing messages is free of charge.

If you are a registered user, you can also receive marketing messages via SMS messages or push notifications in our mobile application. You can also receive push notifications with marketing messages via Facebook or Messenger. This processing is governed by the Personal Data Processing Principles of the given social network. You can also cancel receiving messages via these channels at any time.

If you are a recipient of the aforementioned messages, we process the following data:

Identification data, i.e. name;

Contact data, which allows us to communicate with you, i.e. e-mail address and, if you are registered, telephone number;

Demographic information, derived from your settings and behavior on the web, such as information about gender and preferred language.

If you visit our websites, we will collect various information about you during your visit, such as your IP address, browser settings and preferred language, the websites you visit and the duration of your visit. We will also track your movements on the websites and which links you open, so that we can tailor the content displayed to your needs and offer you products and content that you will like.

When you visit our websites, we will save and then read cookie files in the internet browser and device you use. A separate section of these Principles is dedicated to them.

In addition to cookies, we also process data about your behavior on the web, your IP address and data from your browser, such as the resolution and operating system of your device, including the system version and language settings.

We may also connect you to social networks, including automatic login to your account on a given social network. To connect on our websites, specifically in the case of blog posts, we use so-called social plugins, thanks to which you can share the mentioned content on your profile via the sharing field. After connecting, personalized offers and targeted advertisements with links to our website may appear on your social networks and other websites.

In order to include you as much as possible in our beauty world, we allow you to be active on our websites and create content, such as reviews of purchased products and ratings of their usefulness, or to comment on posts on our blog. You do not need to have a user account to create the mentioned content. If you have provided it in the form, your name and surname may be provided in addition to your contributions. You are responsible for the published content and activity on our websites, so we urge you not to publish personal information through the content that you do not want to be publicly available.

Our websites may contain links to other websites that we believe you may like or contain useful information for you. Therefore, we would like to warn you that these sites may be owned or operated by other companies and organizations, which process data according to their own Principles of security and protection of personal data. Our company has no control over this processing and bears no responsibility for any information, material, products or services contained or available through these websites.

If you choose to contact our customer service by phone or email, we process recordings of monitored telephone conversations and records of email communications.

If you contact us regarding your request via our website or profile on selected social networks, the processing of your personal data is carried out exclusively in accordance with the Personal Data Processing Principles of the company operating the social network in question.

​We install camera systems in our stores and other areas to protect our legitimate interests and our property and yours. If you visit our store, we will process videos that may show you. The areas where the cameras are located are always properly marked with warning signs.

​In the event of a product becoming unavailable, we offer you the option to activate the availability tracking setting. When the product is back in stock, we will notify you by sending an email to the email address you provided, which we will process for this purpose.

After the goods have been delivered, you may receive a request to rate the product and assess your satisfaction via the selected rating page. We greatly appreciate any feedback, but it is up to you whether you give us a rating or not. If you give us a rating, we will process and pass on the following information to the relevant partners:

Contact details, i.e. e-mail address for sending the rating request;

Data generated on the basis of the duration of the contract, i.e. data on the purchased products.

We organize attractive competitions on our pages and profiles on selected social networks, in which you can participate and whose comprehensive rules can be found here. The announcement may be public, which means that we may publish selected winner details on our page or profile on the given social network. All activities and communication that took place via social networks, as well as the processing of your personal data, is regulated by the Personal Data Processing Principles of the company that manages that social network.

If you participate in a competition, we process the following personal data:

Identification data, i.e. name and surname;

Contact data, i.e. your social network profile and e-mail address, and in the event of winning a prize, your address, billing address and telephone number, so that we can send you the prize.

In the event that you participate in a user experience testing program that we offer you, we may process the following data:

Identification data, i.e. name and surname;

Contact data, i.e. your e-mail address and phone number;

Video recording, i.e. a representation of you.

We also organize various campaigns and events for you, as part of which we may process the following data:

Identification data, i.e. name and surname and OIB and VAT ID number if it is a company;

Contact data, i.e. your e-mail address and phone number.

With each campaign, you will be informed about which personal data will be processed.

Read Following:

We usually process your personal data for the purpose of fulfilling the purchase contract, in order to successfully process your order, sent via our website, mobile application or customer service line, and deliver the goods to you. The e-mail address and telephone number are used to send you an order confirmation, confirmation of receipt of payment, an electronic pro forma invoice, as well as for occasional information about the status of your order and other communication regarding your order.

​If you are a registered user, we process your personal data for the purpose of fulfilling the Registration services, i.e. with the aim of managing your user account, as part of which we offer you a number of benefits.

​We send you marketing messages related to products similar to those you have purchased. You can opt out of receiving these messages at any time by using the unsubscribe link at the bottom of each email with this type of message. If you are a registered user, we also send you marketing messages via SMS messages and push notifications in our mobile application. You can also receive push notifications with marketing messages via Facebook and Messenger. The processing of this data is regulated by the Personal Data Processing Principles of the given social network. In the event of opting out of receiving marketing messages, we will no longer use your electronic contact for this purpose. Unsubscribing from marketing messages is free of charge.

We want to customize our content for you and recommend products that will interest you. Therefore, we use the collection of personal data to personalize the content and offers on our websites. The marketing offers displayed may be selected based on the following information, which we have collected about you over time through contact and demographic data, favorite products and other data related to the use of our websites. We do not perform fully automated processing that would have legal effects for you.

We process data about your behavior on our websites, which allows us to acquire information based on which we can continuously improve your user experience on our websites. We may also process your personal data to create various statistics, such as monitoring traffic or measuring the effectiveness of advertising, as well as to test new functionalities of our websites and mobile applications. Data about your behavior on the web is also important for preventing any form of attack on our websites.

You can also create certain types of content on our websites. If you decide to write a review for the purchased product, we process your data for the purpose of processing and displaying your evaluation. If you join the discussion and write a comment below a post on our blog, we will process your personal data in order to process and display your comment.

We are constantly striving to improve the services provided by our customer support center. In order to respond to your inquiries as quickly as possible and to provide this service, we need your personal data to successfully process your requests and resolve any difficulties related to the fulfillment of the purchase contract or your Registration. If you contact us by phone, we will, after prior notice, record the conversation in order to improve the quality of our services.

We also use the personal data collected to tailor our communication to you. For example, we may contact you by phone, email, mobile application or other channel to remind you that you have goods in your cart or to help you complete your order. We will also contact you to inform you about the current status of your request, order or complaint, or in case you need additional information. We may also alert you to the need to carry out activities necessary to keep your user account active.

​We install cameras in our stores and other premises to protect our legitimate interests and to protect our property and yours.

​If you activate the availability tracking function for an unavailable product, as soon as we have the specified product in stock again, we will inform you about this by sending a message to the specified e-mail address.

In connection with your purchase, you may also receive a request for a satisfaction assessment via the selected review site. In this case, the purpose of data processing is to obtain information about customer satisfaction.

​If you decide to participate in a prize game that we organize, we will process your personal data for the purpose of implementing the prize game, and in the event of winning a prize, for public announcement and contacting you.

​If you participate in a user testing program that we offer, we will process your personal data for the purpose of testing new or existing functionality of our systems.

When participating in a campaign that we are the organizer of, we process your personal data for the purpose of planning, implementing and evaluating the organized campaign.

​We use your personal data to continuously improve our services and systems, including adding new functionalities. We also process your personal data for the purpose of making informed decisions, using aggregated analyses and business intelligence, based on our legitimate interest, which arises from the freedom of enterprise and is based on the necessity to improve the services provided in order to succeed in economic competition. In order to adequately protect your rights and interests, the personal data we use for this purpose is anonymous to the greatest extent possible.

​We may also process your personal data for the purposes of ensuring the protection and security of our customers and systems, exercising our rights and legal claims, detecting and preventing fraud, resolving disputes and implementing agreements. In addition, we may process your personal data for the purposes of possible controls by public authorities.

​We process personal data to different extents and for different purposes, as described in detail in the above sections of Articles 1 and 2, as follows:

a) Without your consent, on the basis of the performance of a contract, the fulfillment of legal obligations or our legitimate interests;

b) Based on your consent

The methods of processing that we may carry out without your consent arise from the purpose of the processing and the position from which you act towards us - whether you are just a visitor to our website, our customer or a registered user. Your personal data may also be processed if you are the recipient of ordered goods or services, if you communicate with us or if you visit our store.

​If you make a purchase with us, or if you place an order, a proposal to conclude a purchase contract will be made, which is concluded by receiving the proposal in the form of sending the ordered goods. In order to be able to successfully fulfill this purchase contract, or any other contract concerning our products and services, we need a large part of your personal data requested via the order form. The exact data that we process in this case are listed in Article 1, paragraphs 1 and 5.

If you register with us, we process your data on the basis of the fulfillment of theRegistration, for the purpose of managing your user account. The contract on the basis of which we process is concluded by opening your user account. In the event of deletion of the account, or termination of Registration in accordance with the applicable terms and conditions, we will cease to process personal data for this purpose. The data that we process in this case are listed in Article 1, paragraph 2.

​We are also subject to certain obligations established by applicable law. If we process your personal data on the basis of compliance with these obligations, we do not need to obtain your consent for this processing. On this legal basis, we process your identification and contact data and your order information. The data we process in this case are listed in Article 1, paragraph 1.

​For the purpose of sending marketing messages via e-mail, we may process your personal data based on the consent you have given us. Based on the consent you have given, we process it when we do not process it based on legitimate interest or for the fulfillment of the Registration. You can withdraw your consent at any time and unsubscribe from receiving marketing messages. The data we process in this case are listed in Article 1, paragraph 3.

We will also ask for your consent if you plan to publish a review of purchased products, a comment on a blog or if you want to activate the availability alert function, participate in a user survey or some other campaign. In these cases, you can also withdraw your consent at any time. The data we process in this case are listed in Article 1, paragraphs 4, 7 and 10.

​We also process your personal data on the basis of a legitimate interest in order to improve and adapt the services offered, to check your satisfaction with the order placed and to promote the products and services offered more effectively. This concerns the data referred to in Article 1, paragraphs 4 and 5.

On the basis of a legitimate interest, which includes direct marketing, we may send you marketing messages related to products similar to those you have purchased from us, but only if you do not object to this method of processing. If you are our registered user, we will send you marketing messages on the basis of the fulfillment of the Registration. The data we process in this case are referred to in Article 1, paragraph 3.

Our legitimate interest also includes the protection of legal claims, internal records and control of the correct provision of our services. In this case, we process all categories of personal data referred to in Article 1.

Our legitimate interest also lies in sending a request for a review of the purchase made via the selected review page or the review of our consumer competitions. The data we process in this case are listed in Article 1, paragraphs 8 and 9.

The processing of your personal data based on our legitimate interest also takes place in the event of visits to our stores, which are equipped with surveillance cameras for the protection of property. You can object to this processing at any time. The data we process in this case are listed in Article 1, paragraph 6.

In most cases, we process your personal data for our own purposes as data controllers, which means that we determine the above-mentioned purposes for collecting your personal data, determine the means of processing and the proper processing procedure.

We only transfer your personal data to our partners if this is necessary for the fulfillment of a purchase contract, e.g. for the execution of a payment or delivery, for the fulfillment of the Registration, on the basis of a legitimate interest or if you have previously given your consent to the transfer of data.

We also transfer your personal data to our processors, who, of course, comply with all legal requirements for the protection of personal data. These processors process personal data according to our instructions. Your rights are not in any way affected by this processing. With your consent, we may also transfer your personal data to social networks or to marketing tool operators for the display of targeted advertising on other websites.

​We may transfer your personal data to the following entities:

To the companies and processors of the MP ENTERPRISE d.o.o. group based on the fulfillment of the sales contract or the Registration for the execution of internal processes and procedures;

Companies that provide payment services, for the purpose of processing payments based on your order, i.e. fulfilling the purchase contract;

To carriers, for the purpose of delivering ordered products or services and resolving complaints, including withdrawal from the sales contract;

To suppliers of goods or service centers, in connection with complaints about the goods and services you have ordered;

To partners who distribute marketing messages and have an obligation to keep confidential data, so that they may not use your personal data for any other purpose;

Managers of marketing tools, which help us personalize the offer and content;

Social networks, if you use them to communicate with us or share content using social plugins;

Providers of tools for communication with customer service or possibly external call centers;

Partners who conduct customer satisfaction surveys;

Technology suppliers and cloud service providers;

To legal or financial representatives, courts, for the purpose of processing tax documents, collection of claims or other reasons arising from the fulfillment of our legal obligations;

To public bodies, in case of need to exercise our rights (e.g. to the police).

If third parties use your personal data within their own legitimate interests, we are not responsible for this processing. Any possible processing of this type is regulated exclusively by the Principles of personal data processing of the respective companies and individuals.

​When transferring your personal data to our processors, we may in some cases transfer personal data to third countries that are not members of the European Union and do not provide an adequate level of protection for personal data. We will only transfer such data if our processor undertakes to comply with the standard contractual clauses issued by the European Commission, which are available here.

Read Following:

​We primarily process your personal data for the duration of our contractual relationship, i.e. sales contract or the Registration. We are obliged to process personal data that is necessary for the fulfillment of our obligations, whether it is an obligation arising from a mutually concluded contract or from generally binding legal regulations, as long as it is required of us by the relevant legal regulations and in accordance with them. For example, in the case of accounting documents, as data processors, we are obliged to keep information about you for at least 10 years from the date of issuance.

We primarily process your personal data during the duration of the contractual relationship, i.e. sales contract or the Registration. In addition, we process personal data during the period necessary for the correct fulfillment of all our obligations arising from the concluded contract and generally binding legal regulations. For example, in the case of accounting documents, we are required to keep information about you for at least 10 years.

In order to meet your requirements and provide customers with quality service, we process your personal data from the conclusion of our contractual relationship, including 1 year from the expiration of the warranty period for purchased products, for the purpose of resolving possible disputes.

If you communicate with us through our customer support, we will keep your personal data from the communication for 2 years. This data also includes recordings of monitored telephone conversations.

If you give us consent to send you marketing messages, it is valid for a period of 4 years or until you withdraw your consent. Likewise, if you give us consent to inform you about product availability, your consent is valid until the moment of sending the notification about availability, and for a maximum of 1 year or until you withdraw your consent. The consent you gave us by sending a product review is valid for 6 years or until you withdraw your consent. If you create content as part of posts on our blog, the consent you gave us by sending a comment is valid for 2 years or until you withdraw your consent. If you decide to participate in a user survey or other campaign that we organize and you give us your consent, we process your personal data for a period of 1 year or until you withdraw your consent, including potential videos or audiovisual recordings.

In the case of participation in a prize draw that we organize, we will process your personal data for a period of 1 year. If you visit our store or other premises and the area around them, we process the videos from the cameras for a period of 90 days from the creation of the recording.

In other cases, the processing time of your personal data results from the purpose of the processing, which is set by binding legal regulations in the field of personal data protection. After the expiration of the established processing periods, your personal data will be automatically deleted.

​The personal data collected and processed reach us in encrypted form. We use the SSL (secure socket layer) encryption system for transmission. This system ensures the protection of your personal data during communication between your browser and our server. Our websites and other systems we work with are secured by appropriate technical and organizational measures against the loss and destruction of your personal data, as well as against access, modification or distribution of your personal data by unauthorized persons.

We are constantly improving our security measures and we also require evidence from our processors that their systems comply with the GDPR.

If you register, access to your user account is only possible after entering the password you have chosen yourself. We do not have access to your password, as we store it in an encrypted form that we cannot decrypt.

However, we would like to point out that it is essential that you do not provide your login details to third parties. When you have finished using your user account, we recommend that you log out, especially if you share your device with other users. We do not assume responsibility for the misuse of your password, unless we directly caused the situation.

​We use cookies to ensure the proper functioning of our website and to make our offer relevant, interesting and user-friendly for you. In order to use cookies, we need the support of the internet browser you are using. Our websites also function without cookies, but to a very limited extent and without the ability to use some basic functions.

Cookies are standard tools for storing information about the use of websites.

Cookies are small text files that are automatically created whenever you visit a website and are stored within the browser you use on your computer, smartphone or other device. Thanks to some cookies, we can link your activities on our websites until the moment you close your browser. By closing the browser window, these cookies are automatically deleted.

Other cookies remain in your browser for a certain period of time and are reactivated whenever you visit our website. In addition to cookies, we also use so-called tracking pixels, small images that are invisible to the average user, and that function in a similar way to cookies. The storage time of cookies on your browser or device depends on the cookie settings and your browser settings. We store data obtained from cookie files for a maximum of 1 year.

The cookie files we use on our websites can be divided into 2 basic types:

Temporary, so-called "session cookies", which are deleted as soon as you leave our website;

Permanent, so-called "persistent cookies", which remain in your browser or device for a certain time or until you manually remove them.

With regard to functionality, cookie files can be divided into:

Essential, i.e. technical and functional cookies, which are important for the basic functioning of websites. Without them, you wouldn't be able to add products to your cart, send an order, or log in to your account.

Analytical cookies, which help us improve your user experience on our websites by telling us how you use our pages. They also enable us to analyze the performance of different sales channels.

We use remarketing cookies to personalize the content of advertisements and target them as best as possible.

Among other things, we use the above-mentioned cookies in practice for the following purposes:

Proper functioning of the shopping cart, so that you can complete your order as quickly and easily as possible.

Storing your login details, so that you do not have to re-enter them each time.

Better tailoring our websites to your requirements by monitoring visits, your behavior on the website and the functions you use.

Obtaining information about which advertisements you open, so that we do not show you advertisements for products that are not of interest to you in the future.

Some cookies may collect information that is then used by third parties and that, for example, directly support our advertising activities (so-called "third-party cookies"). For example, information about the products you have purchased on our websites may be displayed by an advertising agency as part of the display and customization of advertising banners on the websites shown to you. However, these cookies are available to third parties in anonymous form and you cannot be identified based on this information.

​The settings for using cookies are located within the internet browser you are using, with the default settings of most browsers automatically supporting cookies. You can completely refuse cookies or limit them to the types you have selected yourself via your browser. Please note that in this way you may limit the functioning of our websites and you will not be able to use the full range of functions we offer, including the function of logging into your user account.

If you wish, you can use the anonymous browser mode, which, although it does not completely prevent the use of cookies, makes them more anonymous and does not store the history of visiting websites.

Information about the pre-selected settings for using cookies can be found at the links below or in the documentation of your internet browser:

Chrome

Firefox

Internet Explorer

Android

iPhone and iPad

​Just as we have our own rights and obligations that we must respect when processing your personal data, you also have certain rights that you can exercise. These rights include:

You have the right to request free information about the processing of your personal data - what data we process about you, for what purpose and for how long, where we obtain your data and to whom we disclose it. As part of your right of access, you can also request that we send you the processed data in a structured, machine-readable format. We will be happy to provide you with a copy of the data after verifying your identity. For this, please send a request to the e-mail address of the Commissioner for Personal Data Protection (hereinafter: the “Commissioner”) petra.grobenski@gmail.com.

​If you discover that the personal data processed is incorrect or incomplete, you have the right to request its rectification. We will correct or supplement your data without undue delay. It is sufficient to send a request to the Commissioner's e-mail address petra.grobenski@gmail.com.

​In some cases, you can use the right to delete personal data that we process. We will delete or anonymize your personal data without undue delay. This does not apply to personal data that we need to fulfill our legal obligations and that are required to be kept by legal regulations (e.g. the execution of an order that has already been placed) or to protect our legitimate interests. Your personal data will be deleted even if we no longer need them or if their storage becomes illegal for other, legally established reasons. You can request the deletion of personal data from the Commissioner via the e-mail address petra.grobenski@gmail.com.

In some cases, you may exercise the right to restrict the processing of personal data that we process. You may request that selected personal data not be further processed for a certain period of time. You may request the restriction of processing of personal data from the Commissioner by email at petra.grobenski@gmail.com.

​You have the right to receive from us all the personal data that you have provided to us and that we process on the basis of your consent. We will send you the personal data in a structured, machine-readable format. We will be happy to generate the data for you in the specified format, simply send a request to the Commissioner's e-mail address petra.grobenski@gmail.com.

You have the right to object to the processing of your personal data that we carry out on the basis of our legitimate interest. If the processing is for marketing purposes, we will stop processing your personal data without undue delay. In other cases, we will do so after we have re-examined our legitimate interests and your rights and reasons. You can object to the processing of your personal data by sending a request to the Commissioner’s email address petra.grobenski@gmail.com.

The exercise of the rights and procedures set out above does not in any way limit your right to complain to the responsible supervisory authority. You can exercise this right in particular if you believe that we are processing your data in an unauthorised manner or in breach of generally binding legal regulations. The entity responsible for resolving customer complaints is the Personal Data Protection Agency, with its registered office at Martićeva 14 10000 Zagreb.

​If you have any questions, comments or requests regarding these Principles and the processing of your personal data, you can contact the Data Protection Officer at any time by email at petra.grobenski@gmail.com. Your request will be processed without undue delay and no later than 30 days. In exceptional cases, especially given the complexity of your request, we are authorized to extend this period for another two months. You will be informed of the extension and the reason for the extension.

You can also contact us, without hesitation, at our address and customer service line, stated at the end of these Principles.

Contact: MP ENTERPRISE d.o.o.,

Ulica Velog Jože 22,

52100 Pula

Croatia

Customer service: +385 (0) 992 127 926 or petra.grobenski@gmail.com

​These Privacy Policy are effective as of February 20, 2025.