• An explicit declaration of the decision to withdraw should be sent to the e-mail address petra.grobenski@gmail.com, requesting the withdrawal form and then following the instructions in the withdrawal confirmation e-mail to complete the procedure.

• At the end of the procedure, a confirmation email will be sent containing the return form to be included in the box and the instructions for returning the product.

• Insert the completed return form in the box along with the product (s) to be returned. The products must be returned in the same condition they were received, i.e. in perfect condition, complete with all parts, unused, with the original packaging and any included manuals, and labels and tags still attached to the products.

• Prepare the box by applying the sheet with the address of our warehouse on the outside. The destination is:

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MP ENTERPRISE d.o.o.

Petra Grobenski

Ulica Velog Jože 22

52100 Pula

Croatia

Please note, if you use an alternative courier service, MP ENTERPRISE d.o.o. cannot be held liable.

The return of the items to MP ENTERPRISE d.o.o. must take place without undue delay and, in any case, within 14 days from the day on which the request for withdrawal was made. The deadline is met if the goods have been shipped before the expiry of the 14 day period.

In the case of Returns due to incorrect, damaged or defective product, the shipping costs are at our expense. In addition to the value of the products purchased, the amount relating to logistics costs incurred for the delivery of the order will also be reimbursed, in the event that the returned product is the only one present in the order. Furthermore, the transport costs for the return will not be charged.

The return will be managed within 14 working days from the date of delivery to our warehouse. Timing may vary due to transport delays in the case of holidays or force majeure, nevertheless, we want to reassure you that we will always continue to strive to limit these changes as much as possible. We will proceed with the refund of the item only after having carried out the appropriate quality checks or to verify, in the event that the product had been returned for defects, the actual non-conformity declared by the end customer. All payments made for the returned items will be refunded, inclusive of delivery costs only if the buyer decides to use the courier proposed by the Seller, but you will be charged for any loss of value of the product, and receive a refund for the residual amount. The refund takes about 14 days from the verification of the item made. Refunds will be made using the same payment instrument used for the purchase (credit card).

The delivery of products purchased on www.petragrobenski.com usually takes place within 3-5 business days from receiving the order in Croatia and the EU, and within 5-8 business days for all other destinations.

Deliveries may incur slight delays during holiday periods, events out of the will of the actors involved in the distribution chain, such as natural disasters, roadblocks for strikes, demonstrations, health problems; couriers do not deliver on 24/12, 25/12, 26/12, 01/01 or on weekends.

An extra working day, compared to the above terms, is required for orders paid for by credit card to allow for standard administration procedures.