1. Notice of Withdrawal from a Contract

• If you wish to withdraw from a distance contract, you may notify us of your decision by email at petra.grobenski@gmail.com. You may use the withdrawal form, but its use is not mandatory. It is sufficient to send us an unequivocal statement informing us of your decision to withdraw from the contract.

• Upon receipt of your notice, we will acknowledge its receipt and, where necessary, provide instructions for returning the product.

• If you have the right to withdraw from a distance contract concluded through our website, you may submit your withdrawal through the “Contract Withdrawal” function available on our website, in accordance with the instructions provided on the website. After submitting your withdrawal through this function, we will promptly send you an acknowledgement of receipt on a durable medium, such as email, including the content of your withdrawal notice and the date and time of submission.

• You may also exercise your right of withdrawal by sending an unequivocal statement to petra.grobenski@gmail.com or by post to our business address.

2. Preparing Products for Return

• Please package the product carefully to prevent damage during transport. We recommend including the original packaging, all relevant parts, accessories, instructions and labels, where applicable.

• You may inspect and handle the product to the extent necessary to establish its nature, characteristics and functioning. If the value of the product is diminished as a result of handling beyond what is necessary for such an inspection, you may be liable for the resulting loss in value in accordance with applicable law.

3. Return Address

• Please return products to the following address:

• MP ENTERPRISE d.o.o.
  Petra Grobenski
  Ulica Velog Jože 22
  52100 Pula
  Croatia

• We recommend using a delivery service that provides shipment tracking and keeping proof of dispatch.

• Where a product is returned following withdrawal from a contract, the direct cost of returning the product is borne by the customer, unless we have agreed to bear those costs or applicable law provides otherwise. We will inform the customer of this obligation before the contract is concluded.

4. Deadline for Returning Products

• You must send the product back without undue delay and, in any event, no later than 14 days from the date on which you notified us of your decision to withdraw from the contract.

• The deadline is met if you send the product before the 14-day period expires.

5. Refunds Following Withdrawal from a Contract

• In the event of a valid withdrawal from a contract, we will reimburse all payments received, including the cost of the least expensive standard delivery offered, without undue delay and no later than 14 days from the date on which we received your notice of withdrawal.

• If you expressly selected a more expensive delivery method than the least expensive standard delivery offered, we are not required to reimburse the additional costs resulting from your choice.

• For purchases of goods, we may withhold the refund until we have received the returned goods or until you have provided evidence that you have sent them back, whichever occurs first, unless we have offered to collect the goods ourselves.

• Refunds will be made using the same payment method used for the original transaction, unless we expressly agree otherwise and provided that you do not incur any additional costs as a result.

6. Returns of Defective or Non-Conforming Products

• If a product is defective, damaged or does not conform to the contract, you are entitled to the rights provided under applicable consumer protection legislation.

• In such cases, the seller shall bear the costs required by law for the exercise of your rights, including reasonable return costs.

• Depending on the circumstances and the applicable legal requirements, you may be entitled to repair or replacement of the product, a price reduction, or termination of the contract and a refund.

• Please contact us at petra.grobenski@gmail.com, describe the issue and, if possible, attach photographs of the product and the damage. This helps us process your request more efficiently but does not limit your statutory rights.

7. Delivery Times

• Our estimated delivery times are as follows:

• Croatia and the European Union: 3–5 business days

• Other destinations: 5–8 business days

• These are estimated delivery times. Actual delivery times may vary depending on the destination, product availability, carrier procedures and other circumstances.

• Delivery may be delayed during public holidays or due to extraordinary circumstances beyond our reasonable control, including natural disasters, strikes, road closures and other transport disruptions.

• The carrier may not deliver on weekends or certain public holidays. For orders paid by card, an additional business day may be required for payment processing and administrative procedures.

• If we anticipate a significant delay or are unable to deliver an order, we will notify you in accordance with applicable law.

8. Countries We Deliver To

• We currently deliver to the following countries, subject to destination availability during checkout:

• Austria

• Belgium

• Bosnia and Herzegovina

• Bulgaria

• Croatia

• Cyprus

• Czechia

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Canada

• Hungary

• Ireland

• Italy

• Latvia

• Lithuania

• Luxembourg

• Malta

• Monaco

• Montenegro

• Norway

• Poland

• Portugal

• Romania

• Serbia

• Slovakia

• Slovenia

• Spain

• Sweden

• Switzerland

• United Kingdom

• Delivery availability, shipping costs, applicable taxes, customs duties and any import charges depend on the destination and will be displayed or communicated to the customer before the order is completed, where applicable.

• These policies do not restrict any consumer rights arising under mandatory applicable law.

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Withdrawal from Contracts for Event Creation and Organisation Services

 

1. Right to Withdraw from a Contract

• If a contract for event creation, planning or organisation services is concluded at a distance, for example through this website, by email or through another means of distance communication, the consumer generally has the right to withdraw from the contract without giving a reason within 14 days from the date on which the contract was concluded, except where the law provides an exception to this right.

• To exercise the right of withdrawal, the consumer must send the trader an unequivocal statement of withdrawal before the expiry of the applicable period. The statement may be sent by email to petra.grobenski@gmail.com or by post to:

• MP ENTERPRISE d.o.o.
  Petra Grobenski
  Ulica Velog Jože 22
  52100 Pula
  Croatia

• The consumer may use a withdrawal form if one is available on the website, but using the form is not mandatory, provided that the statement clearly expresses the decision to withdraw from the contract.

2. Commencement of Services During the Withdrawal Period

• Event creation, planning or organisation services may include, among other things, developing an event concept, creative planning, researching and selecting venues, preparing proposals, coordinating suppliers, preparing schedules and performing other agreed activities.

• If the consumer wishes the provision of services to begin before the expiry of the 14-day withdrawal period, the consumer must make an express prior request for the services to commence early.

• If the consumer requests that the services begin during the withdrawal period and subsequently withdraws from the contract before the services have been fully performed, the consumer may be required to pay a proportionate amount for the part of the services actually provided up to the time the trader receives the withdrawal notice, provided that all statutory conditions are met. These include providing the required information in advance and obtaining the consumer’s express request for early commencement.

• If the consumer has not expressly requested that the services begin during the withdrawal period, or if other legal requirements for charging for the services performed have not been met, the trader will not require payment for that part of the services where such payment is prohibited by law.

3. Loss of the Right to Withdraw After Full Performance

• If the services are fully performed before the expiry of the withdrawal period, the consumer loses the right to withdraw only if the applicable legal requirements have been met, including that:

• the consumer expressly consented in advance to the commencement of the services before the expiry of the withdrawal period;

• the consumer acknowledged that they would lose the right to withdraw once the services had been fully performed; and

• the services have been fully performed in accordance with the contract.

• Merely entering into a contract or paying for the services does not automatically mean that the consumer has lost the right to withdraw. The required express consent and acknowledgement must be obtained.

4. Statutory Exceptions for Event-Related Services

• The right of withdrawal does not apply in circumstances in which it is expressly excluded by applicable law.

• Depending on the content of the contract, an exception may apply to certain services, such as accommodation other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities, where the contract provides for a specific date or period of performance.

• The fact that a service is related to an event, or that an event has been scheduled for a specific date, does not automatically mean that the right of withdrawal is excluded. The applicability of an exception depends on the actual nature of the service and the applicable legislation.

• Where the contracted service falls within a statutory exception, the consumer does not have the right to withdraw to the extent provided by law.

5. Cancellation or Changes to an Agreed Event

• Withdrawal from a distance contract and cancellation of an event that has already been arranged are not necessarily the same thing.

• If the consumer wishes to cancel an event or change its date, scope or other elements after the statutory withdrawal period has expired, or where a statutory exception applies, the rights and obligations of the parties will be determined by the contract and applicable law.

• Any cancellation fees, non-refundable supplier costs, booking expenses, deposits or charges for work already performed must be clearly agreed in the contract and applied in accordance with applicable law. This provision does not, by itself, entitle the trader to automatically retain all amounts paid.

6. Refunds for Services

• If the consumer validly exercises the right to withdraw from a contract, the trader will refund payments received in accordance with the applicable statutory deadlines and requirements.

• If the consumer expressly requested that the services commence during the withdrawal period and the legal requirements for charging for the services performed have been met, the trader may charge a proportionate amount for the part of the services actually provided.

• Refunds will generally be made using the same payment method used for the original transaction, unless otherwise expressly agreed and provided that the consumer does not incur any additional costs as a result.